Eshopbox, an Ecommerce fulfilment and technology firm that manages online selling and fulfilment for enterprise brands, recently announced the launch of its state-of-the-art Fulfilment Center (FC) in Mumbai. With this launch, Eshopbox operations now cover the Western region of India, encompassing the states of Maharashtra, Rajasthan, Goa and Gujarat.
The Eshopbox team has been managing online selling, fulfilment and delivery for over a hundred brands so far. Fulfilment has been a part of their offering to brands. “Fulfilment is an essential part of the Ecommerce lifecycle. If an order is not packed and delivered in time, the resulting delay affects the customers post purchase experience and can prove to be very costly for the brand,” says Mayur Karwa, Co-founder and Director. It is this focus on fast fulfilment that has led Eshopbox to launch its Mumbai FC.
Fulfilment centers are where the physical operations behind Ecommerce take place. From storing products and tracking all incoming orders to packing the product and delivery, everything that happens after you place an order online is taken care of at a fulfilment center. Smoothly managing this part of Ecommerce is what differentiates successful businesses from unsuccessful ones. “A good looking website doesn’t help if the product you order doesn’t arrive on time,” opines Pawan Kumar, Senior Analyst. “That’s where fulfilment comes in.”
An important aspect of Fulfilment is the Regionalisation of inventory. A brand needs to have its inventory ready and present in FCs in different regions. Without ensuring adequate distribution of inventory across regions, it is impossible to manage timely fulfilments to customers in all areas of the country. With the launch of the new Mumbai fulfilment center, Eshopbox covers the North, West and South zones of the country giving their operations a larger nationwide footprint. The new Mumbai center has an area of 12,000 Square feet and can securely store over 2,00,000 units.